Energy Renewals Saves Costcutter Over £13,000 in New Energy Deal
At Energy Renewals, we pride ourselves on helping businesses reduce their energy costs and navigate…
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Read about how our customers have saved money on their energy bills
“Energy Renewals saved me an amazing 42% on my electricity contract
especially being a small shop; I was really impressed”
Evolution Interiors Cuts Costs by 46% with Grant-Funded LED Lighting Upgrade
Evolution Interiors, a leading provider of logistical support, office moves, relocations, and storage solutions, was…
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GS Photos Saves 42% on Electricity Costs Thanks to Energy Renewals
As a small business owner, managing energy costs is crucial for maintaining profitability. Greg Stockdale,…
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Staycity Reduces Utility Management Workload Across UK Properties with Energy Renewals
Staycity, a major player in the UK property market, was looking for a reliable partner…
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West London Apartments Simplifies Utility Management with Energy Renewals’ One-Bill Solution
Managing multiple utility accounts can be a daunting task, especially for a large organisation like…
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Harrisons Resolves Energy Dispute Hassle-Free with Energy Renewals’ Expert Support
Harrisons, a company facing difficulties in recovering money owed from a previous energy supplier, turned…
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Energy Renewals Saves Costcutter Over £13,000 in New Energy Deal
At Energy Renewals, we pride ourselves on helping businesses reduce their energy costs and navigate…
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CeX Streamlines Energy Management and Saves Time and Money with Energy Renewals
CeX, a fast-growing retail company, faced the challenge of managing multiple energy accounts across their…
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BSI Secures Excellent Energy Contracts and Superior Service with Energy Renewals
The British Standards Institute (BSI) needed a reliable energy partner who could not only offer…
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C&F Achieves Significant Cost Savings by Consolidating Energy Contracts with Energy Renewals
C&F, a company with complex energy needs, was juggling over 10 energy contracts with different…
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ADR Complaints Procedure
In the unlikely event that you wish to raise a complaint against Energy Renewals, please do so via e-mail on our website or by phone.
Energy Renewals will log the complaint on our system. We will thoroughly investigate the matter, keeping you fully aware of all progress. We will endeavour to resolve the issue where both parties are happy and the complaint can be closed. We allow an eight-week timeframe for this process.
What happens if a resolution cannot be agreed?
If a resolution cannot be agreed by both parties, a deadlock is reached, or the eight-week time limit has expired, the complaint will be transferred to the Ombudsman. The Ombudsman will fully investigate the complaint with the intention of resolving the matter and will communicate fully with the client. Once an agreement or resolution has been reached, the case will be closed.
Energy Renewals, at all times, will support you throughout the complaints process.
Energy Ombudsman Contact Details:
- Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
- Phone: 0330 440 1624
- Email: enquiry@energyombudsman.org