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Read storyBSI Secures Excellent Energy Contracts and Superior Service with Energy Renewals
The British Standards Institute (BSI) needed a reliable energy partner who could not only offer competitive pricing but also provide outstanding service to meet their evolving business needs. Energy Renewals stepped in to deliver a solution that exceeded expectations and provided long-term benefits for their operations.
Situation
BSI was in search of an energy provider who could offer more than just competitive rates. They required a partner that could understand their long-term energy requirements and provide proactive, reliable service. Their goal was to secure excellent energy contracts while ensuring that their future business needs were always met.
Story
Energy Renewals collaborated closely with BSI to fully understand their energy consumption patterns and future goals. We negotiated energy contracts that not only provided excellent rates but also came with ongoing support and consultation to address any future needs. Throughout the process, we ensured a high level of communication, making ourselves readily available to assist BSI with any queries and going above and beyond to deliver the best possible service.
Result
As a result of this partnership, BSI secured energy contracts that delivered both significant cost savings and peace of mind. The high level of service provided by Energy Renewals ensured that their future energy needs were addressed with ongoing support.
Eoin O’Riordan, Operations Director at BSI, said, “They are excellent to deal with, very helpful and always available, and go the extra mile. We have secured excellent energy contracts through working with Energy Renewals and would not hesitate in recommending them.”
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ADR Complaints Procedure
In the unlikely event that you wish to raise a complaint against Energy Renewals, please do so via e-mail on our website or by phone.
Energy Renewals will log the complaint on our system. We will thoroughly investigate the matter, keeping you fully aware of all progress. We will endeavour to resolve the issue where both parties are happy and the complaint can be closed. We allow an eight-week timeframe for this process.
What happens if a resolution cannot be agreed?
If a resolution cannot be agreed by both parties, a deadlock is reached, or the eight-week time limit has expired, the complaint will be transferred to the Ombudsman. The Ombudsman will fully investigate the complaint with the intention of resolving the matter and will communicate fully with the client. Once an agreement or resolution has been reached, the case will be closed.
Energy Renewals, at all times, will support you throughout the complaints process.
Energy Ombudsman Contact Details:
- Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
- Phone: 0330 440 1624
- Email: enquiry@energyombudsman.org